Alternative delivery address
Choose to have your order delivered to an alternative address (not the billing address). Simply fill in the delivery address box with these details when placing your order. We will then email the invoice to you and send an un-priced despatch note with the order.
You can view the status of an order simply by logging into your account or calling +91 9917813132
Problems with your delivery
If the goods you have ordered are damaged, faulty or incorrect, let us know within 30 days of receiving your order and we will arrange to have the products sent out again free of charge, or we’ll give a full refund!
If you do not receive everything you ordered, this may be because the item was out of stock. If this is the case, it will be forwarded to you as soon as we receive it. If we have made a rare mistake and forgotten to include something, please call us as soon as you receive your order and we will get it sent to you without delay, free of charge.
If the address is incorrect or outdated, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.
Other Address Problems
Unfortunately we are unable to deliver to Post Office Boxes as our carriers require signatures before releasing the package. If the order is being despatched to a prison, there may be delivery restrictions associated with the items or carriers. These restrictions are determined by each institution and may vary.
Failed Delivery Attempts
If our carriers are unsuccessful on the first attempt they will leave a card and contact number for you to collect your goods or in some cases re-arrange delivery. If the parcel is not collected or delivered after 5 days the package will be returned to us.